Facial Recognition Failures Are Locking People Out of Unemployment Systems
ID.me’s CEO says unemployment fraud is costing taxpayers $400 billion, but his own company is denying claims because of problems with its tech, users say.
People around the country are furious after being denied their unemployment benefits due to apparent problems with facial recognition technology that claims to prevent fraud.
Unemployment recipients have been complaining for months about the identity verification service ID.me, which uses a combination of biometric information and official documents to confirm that applicants are who they claim to be. The complaints reached another crescendo this week after Axios published a “deep dive” article about the threat of unemployment fraud based on statistics provided to the outlet by ID.me.