Artificial intelligence (AI) has amazing potential to change the world, and we’ve only just begun to scratch the surface. In financial services, AI will help banks make loans more quickly and fairly, reduce the incidences of credit card fraud and help keep banking networks safe from hackers.
But innovations such as AI constantly test the bounds of what is acceptable, responsible and ethical. There’s always tension between what is next and what is right. And as we manage that tension in AI and machine learning, everyone from data scientists to boardroom executives must focus deeply on outcomes and the people who will be most affected by the decisions emerging from AI algorithms.