The Swedish data protection authority – Datainspektionen – had initiated a review of Spotify Technology S.A.’s responses to data subject access requests (SARs).
Investigation was initiated following a number of complaints regarding how Spotify manages data subject access requests (SARs). Article 15 of the General Data Protection Regulation (GDPR) provides individuals with right to access their data any company holds about them.
Swedish DPA noted that the information Spotify provided to users in response to a SAR is incomplete and not sufficiently clear. Therefore Datainspektionen asked Spotify to detail how it handles SARs, in particular, what information it provides, what information the copy of personal data includes, and how the information is presented to data subjects.