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Tag Archives for " legitimate interests "

Denmark Data Protection Auth. on GDPR & Voice Recordings

The Denmark Data Protection Authority (DPA) ruled on April 11, 2019, that affirmative consent is required when companies record customer telephone calls.

In this case company provided disclosures to its customers that calls may be recorded for training purposes, but did not offered a mechanism for customers to opt-in or opt-out of the recording. DPA rejected the company’s arguments that its recording practices served a legitimate interest, such as the improvement of its customer service, and concluded that the company’s telephone recording practices violated the GDPR.

Source: Denmark Data Protection Auth. on GDPR & Voice Recordings

‘Legitimate interest’ may permit processing of ‘silent party data’ under PSD2

Businesses in the payment services market do not necessarily need the consent of ‘silent parties’ to process their personal data when providing payment initiation or account information services to their customers, the European Data Protection Board (EDPB) has said.

Source: ‘Legitimate interest’ may permit processing of ‘silent party data’ under PSD2

Lead Acquisition at Events, GDPR Style

I am certain that there is likely to be nobody reading this blog who has never been to a trade fair or industry event. Huge gatherings of like-minded individuals, peers or even just the curious jostle past one another, between extravagant stands paid for vendors promoting their wares.

The cost of such events is justified by the lead data which is acquired en masse via business card exchange and the scanning of visitor name badges, something sales teams hope to capitalise on later down the line. All that personal data and a well known European data protection regulation are sure to cross paths in dramatic style, post May 2018.

Source: Lead Acquisition at Events, GDPR Style

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