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Category Archives for "Research"

Research reveals six common CX failures when handling GDPR information requests

A recent study conducted by Macro 4 reveals problems in the way companies are handling data subject access requests – an important consumer right enshrined in the GDPR – which threaten to damage consumer trust.

Macro 4’s study evaluated how effectively DSARs are being handled by a sample of 37 UK enterprises, including large financial services companies, utility companies and telecommunications providers. The research uncovered six ways in which companies are failing to meet the requirements of the GDPR and are delivering a level of service that is well below expectations.

Full article: Research reveals six common CX failures when handling GDPR information requests | CustomerThink

33% of executives don’t trust their organization to protect employee data

A third of executives in the US are “not confident in their organization’s ability to protect employee data from bad actors,” according to Dell’s 2019 Workplace Security Report, published Tuesday.

The survey of 4,600 executives, conducted with Vanson Bourne, queried business leaders across 42 countries. This is only marginally higher than the global average of 29%. Executives in Belgium (38%) and France (37%) lead distrust in Europe, while executives in South Korea (51%) and Singapore (42%) lead in Asia.

Source: 33% of executives don’t trust their organization to protect employee data – TechRepublic

Data breach activity at its worst in 2019

A new report by Risk Based Security says that 2019 is on track to being the “worst year on record” for data breach activity.

The 2019 Midyear Quickview Data Breach Report from Risk Based Security reports the number of data breaches is already up by 54% over last year, with half the year left to go.

Source: #privacy: Data breach activity at its worst in 2019, report finds

Study highlights greater risks run by small businesses that suffer a data breach

Almost a third of consumers have said that a small business would lose their loyalty in the event of a data breach.

While no business is free from the risk of cyber-crime, larger organisations are usually more able to deal with data breach incidents, as they typically have greater finances, IT resources and expertise to invest into cyber-combat and breach recovery.

Source: #privacy: Study highlights greater risks run by small businesses that suffer a data breach

More than half of UK businesses are not fully GDPR compliant

Research by Egress has revealed that 52% of UK businesses are still not fully compliant with GDPR regulation since its implementation.

The survey of UK GDPR decision-makers found that 37% of respondents had reported an incident to the ICO in the past year, to which 17% having done so more than once.

Source: #privacy: More than half of UK businesses are not fully GDPR compliant

Facebook: Charting a Way Forward on Privacy and Data Portability

To build portability tools people can trust and use effectively, online services need clear rules about what kinds of data should be portable and who is responsible for protecting that data as it moves to different services.

To address that, Facebook has published a white paper that sets forth five questions about data portability and privacy that we hope will help advance a global conversation.

The paper can be downloaded here.

Source: Charting a Way Forward on Privacy and Data Portability | Facebook Newsroom

Annual global data breach costs to exceed $5 trillion by 2024

The annual cost of worldwide data breaches will surpass $5 trillion by 2024, according to a newly published Juniper Research report.

Current yearly cost totals sit at $3 trillion, which means the jump to $5 trillion in five years represents an average annual growth of 11 percent.

Juniper’s forecast also anticipates that most breaches through 2024 will target small- and medium-sized enterprises with budgets that are insufficient to adequately defend against cyber threats.

Source: Annual global data breach costs to exceed $5 trillion by 2024: report

How GDPR changes the rules for scientific research?

The implementation of the General Data Protection Regulation (GDPR) raises a series of challenges for scientific research, especially regarding research that is dependent on data.

The EU Parliament’s study investigates the promises and challenges associated with the implementation of the GDPR in the scientific domain and examines the adequacy of the GDPR exceptions for scientific research in terms of safeguarding scientific freedom and technological progress.

Access report: How the General Data Protection Regulation changes the rules for scientific research

Whistleblower data breach reports almost triple after GDPR crackdown

Whistleblower reports over data breaches have almost tripled over the past year since the introduction of GDPR.

Reports from whistleblowers over data protection surged by 175% to 379 in the year to May 2019, from 138 a year earlier, according to research from City law firm RPC.

The firm said that the introduction GDPR in May 2018 has made people more vigilant over the handling of personal data, increasing the number of reports to the Information Commissioner’s Office (ICO).

Source: Whistleblower data breach reports almost triple after GDPR crackdown

Facebook usage falling after privacy scandals

Since April 2018, the first full month after news of the Cambridge Analytica scandal broke in the Observer, actions on Facebook such as likes, shares and posts have dropped by almost 20%.

This month a market research firm, eMarketer, reported a decline in Facebook usage in the US, saying the typical Facebook user spent 38 minutes a day on the site, down from 41 minutes in 2017.

Source: Facebook usage falling after privacy scandals, data suggests | Technology | The Guardian

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